Systems Level II Support Technician

Provides support to on a variety of technical issues – examples include: desktop, laptop hardware and software; network troubleshooting, in collaboration with the network infrastructure group. Ensures that users receive excellent service.  Requires prioritization, resolution and completion of escalated tickets of end-user help requests.


  • 4 year college degree preferred


  • 2-3 yrs. proven experience in IT technical support

Please complete the attached application and submit it to

Download TraPac Employment Application REV 0421.pdf (1.79 MB)